Attendance and Punctuality HEAR Review Metric

Attendance and Punctuality are equally important. To get a certain score you must meet both metrics.   If one metric gets a five and one gets a 1, then the score should be the lower of the two metrics


5 (Exceptional) = An employee uses 0-16 hours of VACU or AWOL AND is tardy 0-5 times.
4 (Exceeds Expectations) = An employee uses 17-32 hours of VACU or AWOL AND is tardy 6-12 times.
3 (Meets Expectations) = An employee uses 33-48 hours of VACU or AWOL AND is tardy 13-24 times.
2 (Below Expectations) = An employee uses 49-64 hours of VACU or AWOL OR 65-80 hours of sick time AND is tardy 25-36 times.
1 (Needs Improvement) = An employee uses 65+ hours of VACU or AWOL OR 81+ hours of sick time AND is tardy 37+ times.
Attendance

• An employee is granted 64 hours of sick time each benefit year (September 1-August 31). When they exceed that amount, it is deemed excessive and the employee is required to provide a doctor’s note.  Any hours above 64 hours of sick time used within the review period will automatically put a staff member at a 2 or lower for attendance.  Supervisors should recommend FMLA when staff members request excessive sick time.
• Vacation Unscheduled (VACU) and Absent without Leave (AWOL) hours are what you count for the attendance metric in addition to sick time usage over 64 hours.
• VACU is defined as not providing a full day’s notice (24 hours)
• Supervisor will need to manually enter the time as VACU in Kronos. The employee should not submit the request themselves into Kronos.

Punctuality

• Tardiness will be defined by the Kronos rule of 7.
• If you have to mark an exception for the employee arriving late that is a tardy.
• Ensure you are adjusting an employee’s schedule at the beginning of every pay period if it deviates from their pattern in Kronos.
• Lateness due to a major weather event will be excused. John Middleton will send out messages when a major weather event occurs. 

Liz Sargent

Assistant Director, Customer Experience